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Jan

Suggested Business Trends for this year (2015)

Renowned business expert and author Ian Altman has released top 10 business trends for 2015. These trends are framed in consideration of the past, present and future business scenarios and is expected to have a significant impact on those organizations who embrace them. In this blog we bring you a paraphrased version of three business trends suggested by Ian. Read, understand and implement them to drive success in the coming time.  Read More

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Jan

Delight your customers with these 5 creative ways

It costs ten times more to win a new customer than to keep a current one. So customer retention is the key for every small and large business. However, customers are not loyal by nature and especially in today's time when the options are galore, it's easy for customers to switch their loyalties. In such a scenario, it's essential for every business to be at its toes always when it comes to serving the customers. They need to provide a unique customer experience by proactively anticipating the customers’ needs and expectations and catering to them.  Read More

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Jan

Why online retailers need CRM more than ever

2009 Gartner study pointed out retail CRM to be one of the most crucial and in-demand software applications. Five to seven years down the line, the prediction has come true. With the proliferation of customers demands and more stiff competition, retailers require CRM to manage all touchpoints (manufacturing, marketing, sales and delivery) more effectively. This blog delves upon the issue in detail, explaining how and why CRM has become the imperative need of every online retailer.  Read More

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Jan

Learn why your sales team needs a mobile CRM NOW

So, you’re sales team is growing. Good! But it is taxing. Especially in today's time when the competition has surfaced to a new level altogether – you need to be at your toes to ensure that your sales graphs do not steep downward. And one of the best ways to certify this is by implementing a mobile CRM solution. Facts suggest that Mobile CRM empowers sales representatives to be more prompt and quick at their work. Do not believe? Read the blog that delves upon this subject in detail.  Read More

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Jan

Customer Service Trends for 2015

Customer service is no longer considered to be an extension but an integral part of the business process. The reason behind this change of attitude is simple: we are living in the Age of the Customer. And thus, it makes all sense to implement innovative service strategies to win customers allegiance and get benefited from strong word-of-mouth recommendation. This blog summarizes the top customer service trends for 2015 that you must pay attention, to strengthen relations with your customers.  Read More

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Gartner CRM Guide, 2014: More Than 50% of CRM Will Be Deployed As SaaS by 2015

It’s clear and evident! Gartner in its CRM Guide 2014 (published on March 10, 2014) has stated the rate at which CRM systems are expected to thrive within the next ten years. With more than 50% Of CRMs to get deployed As SaaS by 2015, you can say, the tipping point of on-premise versus SaaS-based CRM deployments will eventually arrive next year. And that’s not it - Gartner further anticipates “SaaS deployments of CRM to reach a maximum of 80% to 85% by 2025’’ Here are a few other key extracts from the report: The CRM market growth will stay moderate in 2014, following three strong years of investment. Read More

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Jan

Gartner Speaks: CRM will be the top software investment

Gartner Newsroom has issued another press release highlighting the growing trend of CRM applications. It starts off with describing how organizations are leveraging CRM to enhance the customer experience. Later it hinges on the different organizational requirements of CRM and concludes with Internet of Things as the Fifth Driver of CRM. Read further as we bring for you a synopsis of the entire Gartner Press Release: Introduction Read More