It’s clear and evident! Gartner in its CRM Guide 2014 (published on March 10, 2014) has stated the rate at which CRM systems are expected to thrive within the next ten years. With more than 50% Of CRMs to get deployed As SaaS by 2015, you can say, the tipping point of on-premise versus SaaS-based CRM deployments will eventually arrive next year.
Gartner Newsroom has issued another press release highlighting the growing trend of CRM applications. It starts off with describing how organizations are leveraging CRM to enhance the customer experience. Later it hinges on the different organizational requirements of CRM and concludes with Internet of Things as the Fifth Driver of CRM.
Gartner expects worldwide tablet shipments to grow by 53.4% i.e. 184 million units. This will be a straight blow to the sale of traditional PCs— predicted to be down by 11.2%. By mid 2014, the difference between traditional PCs and tablet shipments will be reduced to only 18,000 more PCs than tablets shipped.