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Customer Experience – What, Why & How

Learn what is customer experience all about, why does it affect your company’s ROI and how should you do it.

Gartner CRM Guide, 2014: More Than 50% of CRM Will Be Deployed As SaaS by 2015

It’s clear and evident! Gartner in its CRM Guide 2014 (published on March 10, 2014) has stated the rate at which CRM systems are expected to thrive within the next ten years. With more than 50% Of CRMs to get deployed As SaaS by 2015, you can say, the tipping point of on-premise versus SaaS-based CRM deployments will eventually arrive next year.


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